BOOKING POLICY

Thank you for choosing Rosalia Designs!

I look forward to working on your project, but first I need you to read the following policies and procedures. By booking an appointment you agree to the following Terms & Conditions.

Policy updated: 01/01/2021

Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Rosalia Designs and in the event of any dispute are governed by the laws of England.

All work is carried out by Rosalia Designs on the understanding that the client has agreed to the terms and conditions.

Copyright is retained by Rosalia Designs on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of designs is presented and one is chosen for your project, only that design is deemed to be given by us as fulfilling the contract. All other designs remain the property of Rosalia Designs, unless specifically agreed in writing.

Design Fee / Deposits/ Charges

Charges for design services to be provided by Rosalia Designs will be messaged or emailed to the customer. At the time of the customer’s acceptance of the design quotation an E-signature will be required and a non-refundable payment deposit of:

£10 - For design works

£50 - For Website Bookings

Price varies depending on package – For Any Package Bookings

By paying the deposit and signing the signature form is indicating acceptance of the Terms & Conditions and fully securing your booking date.

Unless agreed otherwise with the Client, all design services require a deposit payment before the work can be booked in for the confirmed booking date. The remaining total will be due upon completion of the work prior to upload to the server or release of materials to be sent to you.

 

Charges for Other Services

Charges for any additional services requested during your booking that are over and above the estimated time will be added to the originally booking at ‘Full Price’ and not be discounted. This is due to not being included at the time of the original booking confirmation. If the time can not be added on to the clients current booking, a new booking date with a new deposit will need to be made.

 

Payments

The customer will be provided with an Approval Form and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form to Rosalia Designs.

A final payment date will be provided on your deposit email of the date that the remaining amount must be paid and agreed. By signing the e-signature agreement form you accept these terms and conditions.

If the payment is not made on the final payment date as agreed to on the email confirmation a late payment fee will occur 8% plus the Bank of England base rate for business to business transactions. A new invoice will be created and sent to you with these details.

Your payment method will be automatically charged 2days are the invoice due date which the deposit payment was made under the agreement of the invoice due date.

Payments are made via Stripe.

Publication and/or release of work done by Rosalia Designs on behalf of the client, may not take place before cleared funds have been received.

Cancellations 

Cancellation of bookings before or during a booking must be made initially by e-mail.

Cancellations must be done within 4 days notice before your booking. This is to ensure that I can then be able to fit another client into this booking with enough time.

The client will then be invoiced for all work completed over and non-refundable deposit will not be returned to you. 

Please note: any cancellation which is not formally confirmed in writing and received by Rosalia Designs within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Rescheduling

If you feel that you need more time to get prepared for your booking, you must notify myself 4 days before your booking. This is to ensure that I can then be able to fit another client into this booking with enough time.

You will be able to reschedule your booking for the first 2 times free of charge, however if your booking is rescheduled again after this you will need to pay a rescheduling fee of the new deposit amount.

 

 

Source Files / Native Files

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.

Files are sent in the following formats: JPEG, PDF, TIFF, PNG

Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘File Purchase’ charge. Native files are charged from £30 to be released (original design file) this will then need to be signed by yourself and Rosalia Designs that you are requested the rights to the original files.

 

Copyrights and Trademarks

By supplying text, images and other data to Rosalia Designs for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Rosalia Designs on behalf of the customer, will remain the property of Rosalia Designs and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Rosalia Designs, the necessary permission to use materials (to which Rosalia Designs holds the copyright) in forms other than for which it was originally supplied, and Rosalia Designs may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Rosalia Designs.

By supplying images, text, or any other data to Rosalia Designs the customer grants Rosalia Designs permission to use this material freely in the pursuit of the design.

Should Rosalia Designs, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Rosalia Designs to remove and/or replace the file on the site.

The customer agrees to fully idenify and hold Rosalia Designs free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

 

Alterations

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that Rosalia Designs holds no responsibility for any amendments made by any third party, before or after a design is published.

 

Changing your whole design during the edits stages

Design Project Duration

Any indication given by Rosalia Designs of a design project’s duration is to be considered by the customer to be an estimation. Rosalia Designs cannot be held responsible for any project over-runs, whatever the cause, unless prof designs are sent back to the client later than 48hours.

 

Rights of Access for Website Construction

The client agrees to allow Rosalia Designs all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.

The customer also agrees to allow Rosalia Designs access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The customer agrees to supply Rosalia Designs with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner (48Hours before your booking date).

 

Website design only

Rosalia designs is not responsible for any of the written wording or information to be provided onto the website.  These include all the following:

·        Privacy Policy

·        Terms & Conditions

·        Returns & Exchange Policy

·        Terms of website

·        Delivery Policy

·        Written information on Pages

This is the sole responsibility of the business owner to have this information typed up and ready to send to Rosalia Designs with the design forms.

All written wording and information must be filled checked by the client before being sent over to Rosalia Designs to be placed onto the website. Minor wording changes can be made by Rosalia Designs, however if more changes are required an extra fee would be added.

Rosalia Designs require that a template is approved by the customer before completing the full setup of the website with domain connection and SEO’s.

Once the template(s) for the web site are approved by the customer, coding & SEO setups will commence; any changes to navigation items, colours, structure or content that require changes to the template will need to be mentioned before this process begins or additional charges will apply.

Once web design is complete, Rosalia Designs will provide the customer with the opportunity to review the resulting work. Rosalia Designs will make one set of minor changes at no extra cost within 14 days of the start of the review period.

Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Rosalia Designs by e-mail.
Rosalia Designs will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.

Website Design Process

*I would require the website document that is sent over to you to be filled in as much as possible along with the document of preparing for your website sent back to me 2 days before your booking date. Without all the design information provided I will be unable to start your website for you and this would need to be rebooked.

*I would then start the process of setting up and designing the website for you to which I would create a login with an email and password. I would create all the pages including the header and footer of the website and the homepage. I ensure that all page’s link together and that all the information is placed correctly to each page you have stated in your form.

(Online Store & Booking System Websites) If you want a website that involves taking online payments, I ask that you could please set up the payment method account (PayPal, Stripe or Square) so that I can also connect this for you.

*Once I have finished the initial setup and design process, I will then send over the link of the website so that I can get you to make a list of any edits or changes you would like done. This information would need to be sent back to me within 24 hours of me sending over the website link (If you need longer for this there will be an extra charge and the price will be determined depending on the length of time you need)

*Once I have completed your edits and changes and finalizing the last little tweaks of the site, when you are fully happy with the design the next step is that I would get you to do the monthly/yearly subscription for your website following my video guidance instructions.

*I will then do the last final setups of the domain name connections, SEO and google connections to your website and fully test this before sending you your website link for you to view and go over.

*After everything is setup and completed, I will then transfer over any emails or passwords I have created in the process of this to you once the full payment has been made and I will give regular guidance until you feel confident with using your website and the features.

 

Website design forms

It is important that the website form is filled in with as much detail as possible and sent back 2 days before booking date. 

If you need a bit longer to fill these forms in, we can reschedule your booking to a later date. 

If forms are only half filled in, I will have to reschedule your booking until you have everything prepared. 

 

Not having website forms fully filled in with everything for your website (info, photos, pages) makes this extremely difficult to create and finish a website for you as I would have no guidelines to go by for your branding and vision.

 

If you have more information you want to add after sending these forms back while I am in the design process, an extra charge will be added to add these as all information needs to be sent back prior to your booking. 

 

Booking a Service & the Process

To book in a service you can do this by sending me an Instagram DM or going onto my website www.rosaliadesigns.com and click on services enquiry. Please fill out the form with the service/services you require and I will aim to get back to you as soon as possible

I receive a lot of emails and messages and I will aim to respond back to everyone as quickly as possible.

 

I will get back to you with details of my pricing and services that I offer, along with my next availability.  Upon booking your design appointment I will confirm the services to which you would like and send an email to pay the booking deposit. Once the deposit has been paid, the correct forms can be sent over to you and an email confirmation of your booking date will be sent to you with the list of services to be done and contain attached documents to which will need to be filled in with as much detail as possible about your designs.

Please ensure to get these documents back to me no later than 6pm before your booking date so that i can begin your design works on your booking date at 7:30am on that day. If work is sent any later than this, your booking will be rescheduled.

On the morning of your booking i will start your design works and create these designs for you. I work through voice notes via Instagram or whats app voice notes as its very difficult to setup meetings or call as i work remotely.

I create draft designs for every design job I do. This is more of a mock-up of the design to bring the ideas to life from the information you provide.

 

With Logo designs I aim to always create up to 2-3 draft designs.

Once I send over all the draft designs to you, I would need your feedback, whether you like a specific design or want to incorporate 2 designs together or even try a completely different design.  All other designs only 1 draft design is put together. You would have up to 24 hours to have a think about any edits or changes you would like to make.

Once I have received your feedback, I would go back to make any edits needed and communicate back and forth with you until we have the final design that you love. When you are fully happy with the design, I would send over the invoice via email to be paid before any work is sent over to you in high quality.

Sending back design forms

Please ensure all documents for your booking are sent back to me no later than 6pm the day before your booking date, this is to ensure I can read through your forms for anything else needed for missing. Forms must be returned before your booking date and fully filled in, any forms sent on the day of your booking will be cancelled and your deposit will be lost. For a new booking a new deposit will need to be made to rebook this in. Each form must be returned to be able to proceed ahead with the booking.

*All design forms must be filled in fully and sent back to me no later than 6pm before your booking. If more time is needed to fill these forms in please get in contact with me so I can rearrange your booking and have time to fill in this slot with another client.

 

*Please do not leave any sections blank. Any blank sections in the document will result in your booking being rescheduled.  If you are unsure on certain aspects please give yourself enough time to do your research and think about what you want for your design.

 

*Failure to send these forms back before your booking date will be an automatic cancellation to your booking and you would need to rebook this in.

Unlimited revisions

These are given on all design works until you are fully happy with your design. You have up to 48 hours from upon receiving the draft designs to then have limited revisions. Any time after this will be chargeable due to this taking up extra time over other client bookings. If the extra time has to be added due to myself having delays in getting back to you then of course there would be no extra charge to you.

  

Proofs/Drafts

Draft designs are the first step & outline of design ideas given to you that I will have drafted up from a combination of your ideas in your form. I will do up to 2-3 draft designs and sometimes more to give you options for your branding, showing different layouts, colours and fonts to what you have stated. I would then take the design you love the further and develop this until it’s fully perfect for you.

 

With any draft design and proofs, I do not take any responsibility for any grammar or spelling mistakes made on the design work as I will copy and paste exactly what is written in your design document.

 

Please ensure to read through all your designs to check all spelling and grammar to ensure that there are no errors when I send over the design drafts so that I can amend these for you.

 Feedback from the draft designs will need to be provided within 48 hours so that I can make the edits and changes that are required.

 

*Each proof of any design (apart from websites) has my watermark over the image which is fully removed when the final payment has been made.

Please read over your proof/draft carefully to avoid any errors (spelling mistakes, wrong contacts etc)

Your confirmation that you do not want further edits releases Rosalia Designs from all responsibilities of errors so please make sure to check all the information before agreeing. If edits need to be done please read the (Further edits) section in my policy.

 

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Rosalia Designs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.