BOOKING POLICY

Policy updated: 11/05/2023

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Please note all policy updates are accepted and applied to all new and current bookings.

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Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by Rosalia Designs and in the event of any dispute are governed by the laws of England.
All work is carried out by Rosalia Designs on the understanding that the client has agreed to the terms and conditions.

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Copyright is retained by Rosalia Designs on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of designs is presented and one is chosen for your project, only that design is deemed to be given by us as fulfilling the contract. All other designs remain the property of Rosalia Designs, unless specifically agreed in writing.

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Design Fee / Deposits/ Charges
Charges for design services to be provided by Rosalia Designs will be messaged or emailed to the customer. At the time of the customer’s acceptance of the design quotation an E-signature will be required and a non-refundable payment deposit of:

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50% - For Design Works
50% - For Website Bookings
50% Of Package Price - Package

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By paying the deposit and signing the signature form is indicating acceptance of the Terms & Conditions and fully securing your booking date.

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Unless agreed otherwise with the Client, all design services require a deposit payment before the work can be booked in for the confirmed booking date. The remaining total will be due upon completion of the work prior to upload to the server or release of materials to be sent to you.

Charges for Other Services
Charges for any additional services requested during your booking that are over and above the estimated time will be added to the originally booking at ‘Full Price’ and not be discounted. This is due to not being included at the time of the original booking confirmation. If the time cannot be added on to the clients current booking due to another clients upcoming booking, a new booking date with a new deposit will need to be made.

Communication & Termination
If no communication is given for rescheduling or cancellation of booking then you will be banned from any further bookings to work with Rosalia Designs. A cancellation fee may also be applied for the time wasted for the week worth of work being lost.

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It is important to keep to communication & stick to time frames when it comes to bookings. All emails have a completion date stated to when design works will be completed. If this completion date is not met due to lack of communication & edits/feedback not being returned withing the policy timeframe, then your booking can be terminated & an outstanding balance of 50% of the remaining invoice will need to be paid.

 

Edits & feedback for design works must be given back within 24hours of receiving these. Any time after this causes delays in getting work completed and can then affect other upcoming bookings.

You do not need to be fully available on the days of your bookings, however communication must be returned when you get a chance to.

Edits/ Feedback 
It is very important that communication is kept throughout the entire process of design works. If communication has not been made from myself to the client after 2 days, I will be forced to give a discount of 20% for their time. 

If communication has not been made by the client to me after 2 days of last communication your booking will be cancelled and need to be rescheduled and a new booking deposit will need to be made. This causes a massive delay in designs that are booked in and cases a loss in earrings. I do as a human being completely understand day to day life can become busy and things can get in the way, however if you need more time for edits a date will need to be given for when works can continue and a new booking deposit will be required.

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Rudeness & Respect
Rudeness & disrespect will not be tolerated at Rosalia Designs. 
If I feel as if you are being rude or not respecting my policy while working on your design work, your booking can be terminated & cancelled. All work that has been completed will need to be paid on the outstanding invoice sent over. Rosalia Designs does not accept any rudeness or disrespect to myself or my time / policy. 

Payments
Invoices are to be paid with 24 hours of receiving the invoice from the invoice date otherwise a late payment fee will occur 8% plus the Bank of England base rate for business-to-business transactions. A new invoice will be created and sent to you with these details.
If invoices are not paid within 72 hours this will automatically be taken from your deposit payment card. If works have been fully completed and payment is still not made the next step will be taken of each day an 8% charge will be added to the invoice to which 30 days will be given for you to make the payment. Once the 30 day period comes to an end your invoice will be given to debt collector under yourself & business or a court order for the full invoice amount (including all fees).

Payments are made via Stripe. I do not accept any other forms of payment and payments must be paid in full for the amount outstanding.
Publication and/or release of work done by Rosalia Designs on behalf of the client, may not take place before cleared funds have been received.

Timeframes
All design works including websites have timeframes in place for completion which will be displayed in your confirmation email of estimated completion date to avoid any overlapping of client bookings.

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This starts from the booking date you have been given and will end on the date stated on the email. 
However, if more time is needed on design work due to my lateness in replies or getting drafts or work completed then this will be extended at no extra charge. 

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If work is not completed on the timeframe mention due to the clients lack communication or feedback then the booking can be terminated or an additional fee of £50 per day will be added to the final invoice until the work has been completed.

Any indication given by Rosalia Designs of a design project’s duration is to be considered by the customer to be an estimation. Every project that is taken on by Rosalia Designs has a dedicated time. If more time is needed this will be stated by Rosalia Designs in and email. 

Cancellations
Cancellation of bookings before or during a booking must be made initially by e-mail.
Cancellations must be done within 4 days’ notice before the design booking. This is to ensure that I can then be able to fit another client into this booking with enough time.

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If a cancellation notice is not given and the booking date has arrived with no communication then you will be banned from working with Rosalia Designs for any future designs work. A cancellation fee may also be applied for the time wasted for the week worth of work being lost.

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If you must cancel your booking unfortunately you will not receive your deposit back as this is a non-refundable deposit which secures the booking date. If you then want to get rebooked in you must pay a new booking deposit.

 

Rescheduling
If you feel that you need more time to get prepared for your booking, you must notify myself as soon as possible, at latest 4 days before your booking. This is to ensure that I can then be able to fit another client into this booking with enough time. I would then let you know on the next available date I have in my calendar to reschedule this in for you.

You will be able to reschedule your booking for the first time free of charge, however if your booking is rescheduled again after this you will need to pay a rescheduling fee of the deposit amount that was paid.

Source Files / Native Files
Rosalia Designs will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.
Files are sent in the following formats: JPEG, PDF, PNG.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to INDD, PSD, AI, FLA or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘File Purchase’ charge. Native files are charged from £100 to be released (original design file) this will then need to be signed by yourself and Rosalia Designs that you are requested the rights to the original files.

Copyrights and Trademarks
By supplying text, images and other data to Rosalia Designs for inclusion in the customer’s website or other mediums, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Rosalia Designs on behalf of the customer, will remain the property of Rosalia Designs and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

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The customer may request in writing from Rosalia Designs, the necessary permission to use materials (to which Rosalia Designs holds the copyright) in forms other than for which it was originally supplied, and Rosalia Designs may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.
Any software, code, plugin or other third-party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Rosalia Designs.
By supplying images, text, or any other data to Rosalia Designs the customer grants Rosalia Designs permission to use this material freely in the pursuit of the design.

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Should Rosalia Designs, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Rosalia Designs to remove and/or replace the file on the site.
The customer agrees to fully identify and hold Rosalia Designs free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

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Alterations
The client agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

Once a final invoice has been paid any alterations from this point are chargeable & will need to be booked in to get completed. All work is also agreed upon that all spelling and grammar have been checked by yourself prior to completing all the design works.

The customer also agrees that Rosalia Designs holds no responsibility for any amendments made by any third party, before or after a design is published.

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Design forms
Please ensure all documents for your booking are sent back 2 days prior to your booking date. his is to ensure I can read through your forms for anything missing. Forms must be returned before your booking date and fully filled in, any forms sent on the day of your booking will not be accepted and will result in an automatic cancellation and your deposit will be lost. To then get yourself booked in for a new design slot you will need to pay a new deposit to get rebooked in.

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Each form must be returned to be able to proceed ahead with the booking. Please ensure to send over your logo in a PNG format if you are having design works created and already have your logo designed. Information can be found in your documents attached with how to send this over.

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All forms MUST be FULLY filled in and sent back electronically. Handwritten documents will not be accepted due to spelling and grammar. The wording for your designs will be copied and pasted word for word for what has been written so please ensure to check your written information and lay this out clearly.

If you need a bit longer to fill these forms in, we can reschedule your booking to a later date but a 4-day notice must be given for any rescheduling. 

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If forms are only half filled in and not enough time is left unfortunately your booking will be cancelled and a new deposit will need to be made to rebook.
 
If you have more information you want to add after sending these forms back while I am in the design process, an extra charge will be added to add these as all information needs to be sent back prior to your booking.

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Changing your whole design during the edits stages
During the design stage of a logo design a range of drafts will be created based on the mood board you provide along with your design document. Rosalia Designs will also create looks that feel will also work for the branding to be included in the set of drafts. If the client decides to go for a completely different look than what was provided in the mood board such as colour, layout, concept, then the fee charge of £50 will be added to the final invoice.

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On the day of your design works
I will begin your design works listed at 7:30 am and will communicate via voice notes to keep you updated with the process or any questions.

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Once I have the drafts ready for you, I will send these over and get your feedback for any changes and edits. If you are booked in for a Logo design this will be the first design that will be created.

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Once you are fully happy with your branding the final invoice will be sent over & once the invoice has been settled that is when the files are official released to you.

 

Booking a Service & the Process

• To book in a service you can do this by sending me an Instagram DM or going onto my website www.rosaliadesigns.com & fill out an enquiry form. I receive a lot of emails and messages and I will aim to respond back to everyone as quickly as possible.

• I will get back to you with details of my pricing and services that I offer, along with my next availability. Upon booking your design appointment I will confirm the services to which you would like and send an email to pay the booking deposit. Once the deposit has been paid, the correct forms can be sent over to you and an email confirmation of your booking date will be sent to you with the list of services to be done and contain attached documents to which will need to be filled in with as much detail as possible about your designs. These documents must be sent back to me no later than 2 days before your booking date. If work is sent any later than this, your booking will be cancelled and your deposit will be lost.

• On the morning of your booking, I will start your design works and create these designs for you. I work through voice notes via Instagram or WhatsApp voice notes as its very difficult to setup meetings or call as I work remotely with a small baby. With Logo designs I aim to always create up to 2-3 draft designs.

• Once I send over all the draft designs to you, I would need your feedback, whether you like a specific design or want to incorporate 2 designs together or even try a completely different design.  All other designs only 1 draft design is put together. You would have up to 24 hours to have a think about any edits or changes you would like to make.

• Once I have received your feedback, I would go back to make any edits needed. When you are fully happy with the design, I would send over the invoice via email to be paid before any work is sent over to you in high quality.

Unlimited revisions
These are given on all design works until you are fully happy with your design. You have up to 48 hours from upon receiving the draft designs to then have unlimited revisions. Any time after this will be chargeable due to this taking up extra time over other client bookings. If the extra time has to be added due to myself having delays in getting back to you then of course there would be no extra charge to you.
 
Proofs/Drafts
Draft designs are the first step & outline of design ideas given to you that I will have drafted up from a combination of your ideas in your form. I will do up to 2-3 draft designs and sometimes more to give you options for your branding, showing different layouts, colours and fonts to what you have stated. I would then take the design you love the further and develop this until it’s fully perfect for you.

With any draft design and proofs, I do not take any responsibility for any grammar or spelling mistakes made on the design work as I will copy and paste exactly what is written in your design document.

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When proof designs are sent over, please note none of the content created at that time can be used by yourself (the client) and the copyrights are held by Rosalia Designs until the final invoice is paid. Any drafts or looks that are taken without permission or have not been paid for are chargeable.

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Please ensure to read through all your designs to check all spelling and grammar to ensure that there are no errors when I send over the design drafts so that I can amend these for you.
Feedback from the draft designs will need to be provided within 24 hours so that I can make the edits and changes that are required to keep to the design timeframes.

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Your confirmation that you do not want further edits releases Rosalia Designs from all responsibilities of errors so please make sure to check all the information before agreeing. If further edits need to be done after the invoice has been finalised, please read the (Further edits) section in my policy.

 

Rights of Access for Website Construction
The client agrees to allow Rosalia Designs all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.
The client also agrees to allow Rosalia Designs access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The client agrees to supply Rosalia Designs with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner (48 Hours before your booking date).
The client agrees to Rosalia Designs remaining as a contributor to your website for any future needs of design help, as this then allows Rosalia Designs access to your website when granted by the client. Access will not be given unless mentioned from the client.

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Website design only
Rosalia designs is not responsible for any of the written wording or information to be provided onto the website. 
These include all the following:
•    Privacy Policy
•    Terms & Conditions
•    Returns & Exchange Policy
•    Terms of website
•    Delivery Policy
•    Written information on Pages

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This is the sole responsibility of the business owner to have this information typed up and ready to send to Rosalia Designs with the design forms.

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All written wording and information must be checked by the client before being sent over to Rosalia Designs to be placed onto the website. Any edits or changes in any of the wording the full paragraph must be sent back with the new edits fully corrected in the written information. Rosalia Designs will not be responsible for replacing words or capital letters as wording is copied word for word.

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All visual edits & changes will be made as required from your feedback within 24-hour from receiving your website link to view.

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Once the invoice has been paid, you accept the website is completed and no further edits are required. If any further edits or changes are needed then these are chargeable.

Website Design Process

• The first step is getting you booked in for a website design slot. You will need to send me a message or email back letting me know which service you would like to get booked in for and I can then let you know on the next available date I have to begin your website design. Each website design requires a non-refundable booking deposit (amount varies depending on type of website) that is deducted off the total cost of your booking. A deposit email will be sent over and once the deposit has been paid a confirmation email will be sent over to you with forms for you to fill in for your design booking.

• You will need to fill in all the forms that have been sent over as detailed as possible with all the relevant information along with your photos and videos for your website. These forms need to be returned 2 days before your booking, if these are returned any later than this then your booking will result in an automatic cancellation. Booking forms must be sent over 2days prior as its important for me to check that everything is in these documents that are needed in order to complete your website. All information must be typed up and written with correct spelling and grammar as this will all be copied & pasted to your website.

• On the day of your booking, you will not need to be available as it’s the day I get started with the designing. I would work on the design of your website for around 2days and will then get an email sent over to you with a temporary link to your website along with a list of things missing from your website that will need to be provided by yourself.

• I would then require a list of edits and changes from yourself in a return email with any bits that are missing. During this process you will also do your website subscription in order for connections to be done & any theme will need to be purchased at this stage. You will receive an email with temporary login details to do this and video guides via WhatsApp or Instagram to direct you to purchase the correct plans. These edits will need to be returned within 24hours of receiving the temporary email link and sent back to myself, I will get these completed and repeat the process of sending over your website link again for more edits and changes until you are fully happy with your website.

• After edits and changes have been completed, the final invoice is sent over and once paid you will receive a link to accept the transfer of your new website. Once that has been done, I will check to ensure the transfer has been successful with no issues. You will then have ownership to your website and can begin exploring all the features.

 

You will then receive your website details in an email which will contain:

• Website Login Details
• Google Login Details
• Any logins for any other systems

• A link to video guides, apps to download & tips for your website.

General
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Rosalia Designs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

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