3D Pink Flower

BOOKING POLICY

Thank you for choosing Rosalia Designs!

I look forward to working on your project, but first I need you to read the following policies and procedures. By booking an appointment you agree to the following Terms & Conditions.

Policy updated: 17/05/2022

 

Please note all policy updates are accepted and applied to all new and current bookings.

Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Rosalia Designs and in the event of any dispute are governed by the laws of England.

All work is carried out by Rosalia Designs on the understanding that the client has agreed to the terms and conditions.

Copyright is retained by Rosalia Designs on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of designs is presented and one is chosen for your project, only that design is deemed to be given by us as fulfilling the contract. All other designs remain the property of Rosalia Designs, unless specifically agreed in writing.

Design Fee / Deposits/ Charges

Charges for design services to be provided by Rosalia Designs will be messaged or emailed to the customer. At the time of the customer’s acceptance of the design quotation an E-signature will be required and a non-refundable payment deposit of:

£20 - For Design Works

£50 - For Website Bookings

£50 - Packages

By paying the deposit and signing the signature form is indicating acceptance of the Terms & Conditions and fully securing your booking date.

Unless agreed otherwise with the Client, all design services require a deposit payment before the work can be booked in for the confirmed booking date. The remaining total will be due upon completion of the work prior to upload to the server or release of materials to be sent to you.

Design forms

Please ensure to prepare and read your confirmation email once received.

It is important that all forms are filled in with as much detail as possible and sent back no later than 2 days before booking date, this is to ensure I can read through your forms for anything else needed for missing. Forms must be returned before your booking date and fully filled in, any forms sent on the day of your booking will be cancelled and your deposit will be lost. For a new booking a new deposit will need to be made to rebook this in. Each form must be returned to be able to proceed ahead with the booking.

 

Please ensure to send over your logo in a PNG format if you are having design works created and already have your logo designed.

 

All forms MUST be FULLY filled in and sent back electronically. Handwritten documents will not be accepted due to spelling and grammar. The wording for your designs will be copied and paste word for word for what has been written.

 

If you need a bit longer to fill these forms in, we can reschedule your booking to a later date but a 4-day notice must be given for any rescheduling. 

If forms are only half filled in and not enough time is left unfortunately your booking will be cancelled and a new deposit will need to be made to rebook.

  

If you have more information you want to add after sending these forms back while I am in the design process, an extra charge will be added to add these as all information needs to be sent back prior to your booking. 

 

Charges for Other Services

Charges for any additional services requested during your booking that are over and above the estimated time will be added to the originally booking at ‘Full Price’ and not be discounted. This is due to not being included at the time of the original booking confirmation. If the time cannot be added on to the clients current booking, a new booking date with a new deposit will need to be made.

Edits/ Feedback / Communication

It is very important that communication is kept throughout the entire process of design works. If communication has not been made from myself to the client after 3 days, I will be forced to give a discount of 10% for their time. If communication has not been made by the client to myself after 3 days of last communication your booking will be cancelled and need to be rescheduled and a new booking deposit will need to be made. This causes a massive delay in designs that are booked in and cases a loss in earrings. I do as a human being completely understand day to day life can become busy and things can get in the way, however if you need more time for edits a date will need to be given for when works can continue and a hold fee of £20 will need to be made to delay the booking further.

On the day of your design works

I will begin your design works listed at 7:30 am and will communicate via message or voice notes to keep you updated with the process or any questions. Once I have the drafts ready for you, I will send these over and get your feedback for any changes and edits. If you are booked in for a Logo design this will be the first design that will be created.

We will keep editing and changing until you are fully happy with the full designs we have created as I won’t stop till you fully love your branding 😊

 

Once you are fully happy with your branding the final invoice will be sent over & once the invoice has been settled that is when the files are official released to you.

 

Payments

Invoices are to be paid with 24 hours of receiving the invoice from the invoice date otherwise a late payment fee will occur 8% plus the Bank of England base rate for business-to-business transactions. A new invoice will be created and sent to you with these details.
 

Payments are made via Stripe. Unfortunately, I do not accept any other forms of payment and payments must be paid in full for the amount outstanding.

Publication and/or release of work done by Rosalia Designs on behalf of the client, may not take place before cleared funds have been received.

 

Timeframes

All design works including websites are designated to 7 days of working time. This starts from the booking date you have been given and all work will be completed by the 7th day or earlier. Its important that communication is given when drafts are sent over to not cause any delays and any queries to be answered.

Cancellations /No communication

Cancellation of bookings before or during a booking must be made initially by e-mail.

Cancellations must be done within 4 days’ notice before the design booking. This is to ensure that I can then be able to fit another client into this booking with enough time.

The client will then be invoiced for all work completed over and non-refundable deposit will not be returned to you. 

Please note: any cancellation which is not formally confirmed in writing and received by Rosalia Designs within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Rescheduling

If you feel that you need more time to get prepared for your booking, you must notify myself as soon as possible or at the latest 4 days before your booking. This is to ensure that I can then be able to fit another client into this booking with enough time. I would then let you know on the next available date I have in my calendar to reschedule this in for you.

You will be able to reschedule your booking for the first time free of charge, however if your booking is rescheduled again after this you will need to pay a rescheduling fee of the deposit amount that was paid.

If you must cancel your booking unfortunately you will not receive your deposit back as this is a non-refundable deposit which secures the booking date.

 

Source Files / Native Files

Rosalia Designs will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.

Files are sent in the following formats: JPEG, PDF, PNG.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to INDD, PSD, AI, FLA or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘File Purchase’ charge. Native files are charged from £50 to be released (original design file) this will then need to be signed by yourself and Rosalia Designs that you are requested the rights to the original files.

 

Copyrights and Trademarks

By supplying text, images and other data to Rosalia Designs for inclusion in the customer’s website or other mediums, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Rosalia Designs on behalf of the customer, will remain the property of Rosalia Designs and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Rosalia Designs, the necessary permission to use materials (to which Rosalia Designs holds the copyright) in forms other than for which it was originally supplied, and Rosalia Designs may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third-party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Rosalia Designs.

By supplying images, text, or any other data to Rosalia Designs the customer grants Rosalia Designs permission to use this material freely in the pursuit of the design.

Should Rosalia Designs, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Rosalia Designs to remove and/or replace the file on the site.

The customer agrees to fully identify and hold Rosalia Designs free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

 

Alterations

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that Rosalia Designs holds no responsibility for any amendments made by any third party, before or after a design is published.

 

Changing your whole design during the edits stages

During the design stage of a logo design a range of drafts will be created based on the mood board you provide along with your design document. Rosalia Designs will also create looks that feel will also work for the branding to be included in the set of drafts.

If the client decides to go for a completely different look than what was provided in the mood board such as colour, layout, concept, then the fee charge of £15 will be added to the final invoice.

 

Edits & changes once the design work is completed

Any edits or errors that are needed from this email onwards will require a £20+ correction fee and can vary in price depending on the edits required. Once the final invoice has been paid all work is agreed upon that all work including spelling and grammar has been check by yourself prior to completing all the design works.

Design Project Duration

Any indication given by Rosalia Designs of a design project’s duration is to be considered by the customer to be an estimation. Every project that is taken on by Rosalia Designs has a dedicated time of 7 Working Day. If more time is needed this will be stated by Rosalia Designs in and email. Rosalia Designs cannot be held responsible for any project over-runs, whatever the cause, unless proof designs are sent back to the client later than 48hours.

Booking a Service & the Process

To book in a service you can do this by sending me an Instagram DM or going onto my website www.rosaliadesigns.com and click on services enquiry. Please fill out the form with the service/services you require and I will aim to get back to you as soon as possible

I receive a lot of emails and messages and I will aim to respond back to everyone as quickly as possible.

I will get back to you with details of my pricing and services that I offer, along with my next availability.  Upon booking your design appointment I will confirm the services to which you would like and send an email to pay the booking deposit. Once the deposit has been paid, the correct forms can be sent over to you and an email confirmation of your booking date will be sent to you with the list of services to be done and contain attached documents to which will need to be filled in with as much detail as possible about your designs.

Please ensure to get these documents back to me no later than 2 days before your booking date. If work is sent any later than this, your booking will be cancelled and your deposit will be lost.

All forms MUST be FULLY filled in and sent back electronically. Handwritten documents will not be accepted due to spelling and grammar. The wording for your designs will be copied and paste word for word for what has been written.

 

If you need a bit longer to fill these forms in, we can reschedule your booking to a later date but a 4-day notice must be given for any rescheduling. 

If forms are only half filled in and not enough time is left unfortunately your booking will be cancelled and a new deposit will need to be made to rebook.

  

If you have more information you want to add after sending these forms back while I am in the design process, an extra charge will be added to add these as all information needs to be sent back prior to your booking. 

On the morning of your booking, I will start your design works and create these designs for you. I work through voice notes via Instagram or WhatsApp voice notes as its very difficult to setup meetings or call as I work remotely.

 

With Logo designs I aim to always create up to 2-3 draft designs.

Once I send over all the draft designs to you, I would need your feedback, whether you like a specific design or want to incorporate 2 designs together or even try a completely different design.  All other designs only 1 draft design is put together. You would have up to 24 hours to have a think about any edits or changes you would like to make.

 

Once I have received your feedback, I would go back to make any edits needed and communicate back and forth with you until we have the final design that you love. When you are fully happy with the design, I would send over the invoice via email to be paid before any work is sent over to you in high quality.

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Unlimited revisions

These are given on all design works until you are fully happy with your design. You have up to 48 hours from upon receiving the draft designs to then have limited revisions. Any time after this will be chargeable due to this taking up extra time over other client bookings. If the extra time has to be added due to myself having delays in getting back to you then of course there would be no extra charge to you.

  

Proofs/Drafts

Draft designs are the first step & outline of design ideas given to you that I will have drafted up from a combination of your ideas in your form. I will do up to 2-3 draft designs and sometimes more to give you options for your branding, showing different layouts, colours and fonts to what you have stated. I would then take the design you love the further and develop this until it’s fully perfect for you.

 

With any draft design and proofs, I do not take any responsibility for any grammar or spelling mistakes made on the design work as I will copy and paste exactly what is written in your design document.

 

When proof designs are sent over, please note none of the content created at that time can be used by yourself the client and the copyrights are held by Rosalia Designs until the final invoice is paid. Any drafts or looks that are taken without permission or have been paid for are chargeable.

 

Please ensure to read through all your designs to check all spelling and grammar to ensure that there are no errors when I send over the design drafts so that I can amend these for you.

Feedback from the draft designs will need to be provided within 48 hours so that I can make the edits and changes that are required.

 

Your confirmation that you do not want further edits releases Rosalia Designs from all responsibilities of errors so please make sure to check all the information before agreeing. If edits need to be done, please read the (Further edits) section in my policy.

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Rights of Access for Website Construction

The client agrees to allow Rosalia Designs all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.

The client also agrees to allow Rosalia Designs access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The client agrees to supply Rosalia Designs with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner (48Hours before your booking date).

The client agrees to Rosalia Designs remaining as a contributor to your website for any future needs of design help, as this then allows Rosalia Designs access to your website when granted by the client. Access will not be given unless mentioned from the client.

 

Website design only

Rosalia designs is not responsible for any of the written wording or information to be provided onto the website.  These include all the following:

·        Privacy Policy

·        Terms & Conditions

·        Returns & Exchange Policy

·        Terms of website

·        Delivery Policy

·        Written information on Pages

 

This is the sole responsibility of the business owner to have this information typed up and ready to send to Rosalia Designs with the design forms.

 

All written wording and information must be filled checked by the client before being sent over to Rosalia Designs to be placed onto the website. Minor wording changes can be made by Rosalia Designs, however if more changes are required an extra fee would be added.

Rosalia Designs require that a template is approved by the customer before completing the full setup of the website with domain connection and SEO’s.

Template and design must be approved before any connections can be made. For any edits and changes these must be provided within 24hour of receiving your edits email. (Please see communication section in policy)

 

Once the template(s) for the web site are approved by the customer, coding & SEO setups will commence; any changes to navigation items, colours, structure or content that require changes to the template will need to be mentioned before this process begins or additional charges will apply.

 

Once web design is complete, Rosalia Designs will provide the customer with the opportunity to review the resulting work. Rosalia Designs will make one set of minor changes at no extra cost within 14 days of the start of the review period.

Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Rosalia Designs by e-mail.
Rosalia Designs will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.

Website Design Process

 

1. The first step is getting you booked in for a website design slot. You will need to send me a message or email back letting me know which service you would like to get booked in for and I can then let you know on the next available date I have to begin your website design. Each website design requires a £50 non-refundable deposit that is deducted off the total cost of your website. A deposit email will be sent over and once the deposit has been paid a confirmation email will be sent over to you with forms for you to fill in for your design booking.

 

2. You will need to fill in all the forms that have been sent over as detailed as possible with all the relevant information along with your photos and videos for your website. These forms need to be returned 2 days before your booking, if these are returned late your booking will result in an automatic cancellation. Booking forms must be sent over 2days prior as its important for me to check that everything is in these documents that are needed for your booking.

 

3. On the day of your booking, you will not need to be available as it’s the day I get started with your website with the designing. I would work on the design of your website for around 2days and will then get an email sent over to you with a temporary link to your website along with a list of things missing from your website.

 

4. I would then require a list of edits and changes from yourself in an email for the design of your website but also any bits of information that needs to be edited. These edits will need to be returned within 24hours of receiving the temporary email link and sent back to myself.

 

5. Once receiving your edits, I will get these completed and repeat the process of sending over your website link again for more edits and changes. This will continue until you are fully happy with all the information on your website is correct and you love the design of your website.

 

6. Once you are fully happy this is when we do your website subscription and domain setup. I will send over an email with temporary login details of your website and a video guide of which subscription

 

 

you would need to go ahead and purchase. You will then need to log out and I will then finish the final connections and get your domain name connected that you purchased.

 

7. I will complete each connection and setup and then send a link over via email for you to view your website one last time with your official website link to go through any more edits and changes.

 

8. If you are happy with everything, I will then finalise the website and send over the remaining balance of the invoice which is due on the date stated on the invoice. Only once the invoice is paid you will then receive your website details email which will contain:

• Website Login Details

• Google Login Details

• Any logins for any other systems

• List of apps you will need to download to help your business

• A link to video guides on my YouTube page

You will then receive another email with a link to transfer the ownership of the website over to you. The ownership of the website is only transferred over to you once the full payment of the website has been made. When the website is being transferred you would be asked to enter your details to verify your becoming the owner.

 

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Rosalia Designs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.